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Construction companies need to take every complaint seriously

Any company that has been in business long enough will most likely receive a complaint at some point. In some cases, those complaints go to state boards that could threaten the continued prosperity and existence of the business. California construction companies are not immune to this phenomenon, and it is vital that they do what they can to protect their licenses and certifications.

No one can satisfy everyone all the time. When a client is unhappy, a company will most likely do what it can to make it right, but sometimes, that is not enough for the other party. If he or she decides to file a complaint with California’s Contractors State License Board, and if that happens, it creates a litany of issues.

Even if the complaint has no merit or it is settled with a minimum of effort, the repercussions can go well beyond just one complaint. It becomes a matter of record, which can cause damage the business’s reputation, may deter potential clients, and hinder its ability to obtain bonds and to bid on contracts. The company could face other consequences as well. For instance, a company might not receive payment for services rendered on a construction project if its license is not in good standing.

For these and other reasons, it is crucial that construction companies take any threat to their licenses and/or certifications seriously. A California construction company may not be able to prevent a party from being dissatisfied with some aspect of the work done, but it may be possible to avoid the situation escalating to the point where a CSLB complaint is filed by taking steps to resolve the issue before it reaches that point. Working with an experienced construction law attorney could help provide those options, but if not, he or she could advocate for you before the board.